You can submit a support request to our customer support team who can provide you with advice and problem solutions.
Today’s meetings and events are dependent upon technological collaboration and information sharing as an integral part of every meeting. Although we strive to design a flawless system, support issues can occur. This is why DTS has a support team of trained technicians who staff our Support desk. They understand your environment and technology. Most system issues can be resolved quickly and easily over the phone; however, there are times when you may need on-site support and DTS can provide an on-site support technician based upon priority. DTS can provide complete support on location between 8:30a.m. and 5:30p.m. from Monday to Friday.
Response Times
DTS responds quickly. Our phone lines are staffed by skilled technicians from Monday to Friday, depending upon your support agreement. We can guarantee to return troubleshooting phone calls within 20 minutes. All other calls are returned within one hour, Monday – Friday between the hours of 8:30a.m. – 5:30p.m.
Ticket System
DTS uses a Service Management System to track and monitor support ticket requests. We use a sophisticated ticket system to save important information for future reference.
Loaner Equipment
In the event that the issues you are experiencing are too extensive to fix over the phone or on-site, your system may require complete replacement or repair. DTS provides loaner equipment installations to help you avoid unnecessary downtime.
