HealthCheck Maintenance Programs

Home HealthCheck Maintenance Programs

DTS HealthCheck focuses on sustaining the longevity of your system’s hardware through consistently scheduled maintenance and assessments.

Depending on the demands of your organization and the complexity of your recently installed system, the results of your DTS Healthcheck may recommend that your system follow one or more of the following treatment plans:

PREVENTATIVE MAINTENANCE

Helps you maximize the return on your investment by providing you with a support package that optimizes system performance, prevents downtime, and offers quick issue resolution.

  • Minimum of two on-site maintenance visits per year
  • Access to support
  • Unlimited service calls
  • Issue-tracking

CRITICAL MAINTENANCE

Provides an extra level of support, remote monitoring of high asset meeting spaces and communications systems through managed services, more frequent maintenance visit, more detail reporting, and greater access to support resources.

  • Nightly remote system testing
  • Immediate diagnosis and repair
  • Remote meeting support
  • Increased on-site maintenance visits

ON CALL

Features quick access to our DTS support resources and delivers speedy issue resolution and peace of mind when you need it the most.

  • Support access
  • Certification maintenance visit
  • Service calls at competitive rates
  • Issue tracking

Support Ticket

Although we strive to design a flawless system, support issues can occur. This is why DTS has a support team of trained technicians on staff. They understand your environment and technology, and most system issues can be resolved quickly and easily over the phone. There are times, however, when you may need on-site support; during these times, DTS can provide an on-site support technician. DTS can provide complete support on location between 8:30a.m. and 5:30p.m. from Monday to Friday.

Submit Support Ticket

HealthCheck Maintenance Programs

HealthCheck Maintenance Programs

HealthCheck Maintenance Programs